Customer Service Commitment

This document outlines CityRail's commitment to provide safe, reliable and clean services. It describes what customers can expect when they travel on CityRail.

We aim to continuously improve our services and report our progress. Our Customer Service Commitment is updated annually.

• About CityRail
• Our staff
• Service reliability
• Our trains
• Our stations
• Security
• Passengers with special needs
• Fares and tickets
• Customer information
• Advice concerning service changes
• Feedback